Shipping policy

We ship from Australia, with care taken at every step to ensure your planter arrives safely. 

Dispatch Schedule

Orders are packed and dispatched once per week on Wednesdays. Orders placed after Wednesday will ship the following week.

🇦🇺 Australian Shipping

  • Free standard shipping on all Australian orders
  • Shipping is included in product pricing — no additional fees at checkout
  • Orders are dispatched with tracked shipping
  • Delivery times are typically 2–7 business days after dispatch, depending on location 

🌍 International Shipping

We offer international shipping to selected countries.

  • Flat-rate international shipping of AU$30
  • Delivery times typically range from 7–21 business days after dispatch, depending on destination
  • Tracking is provided for all international orders

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the product price or shipping fee and are outside our control.

Pre-Orders

Some designs may be offered as pre-orders and require additional production time. Estimated dispatch timeframes are listed on each product page (typically 4–6 weeks). Orders containing pre-order items will ship together once all items are ready.

Packaging & Care

Each planter is carefully packed to minimise movement during transit.
For peace of mind, spare connectors are included with every order.

Return to Sender

If an order is returned due to an incorrect or incomplete address, or failure to collect the parcel, the customer is responsible for the cost of re-shipping. Original shipping fees are non-refundable.

Lost or Delayed Parcels

Once an order has been dispatched, delivery is managed by the postal carrier. If your parcel is delayed or appears lost, please contact us. We'll work with the postal carrier to investigate and assist wherever possible.

Important Notes

  • Shipping timeframes are estimates and may vary during peak periods
  • Once an order has been dispatched, we are not responsible for delays caused by postal carriers, customs processing, severe weather, or other events outside our control
  • Please ensure your shipping address is correct before completing your order

If you have any questions about shipping before ordering, feel free to contact us — we’re happy to help.