Returns, Exchanges & Refunds

Each Bead & Bloom piece is handcrafted in small batches with careful attention to detail. Because every piece is made by hand, we have created the following policy to ensure expectations are clear for you.

Faults, Damage & Refunds

We offer a replacement, repair, or refund if an item arrives faulty or damaged.

  • Please contact us at orders@beadandbloom.com.au as soon as possible if your item arrives damaged or faulty. For damage that appears to have occurred during transit, we ask that you contact us within 48 hours where possible.
  • Clear photos of the item and original packaging are required
  • Once assessed, we will advise the appropriate next steps

If an item has a confirmed fault, we will provide a remedy in accordance with Australian Consumer Law, including reimbursement of any applicable shipping costs where required.

We do not offer refunds for:

  • Change of mind
  • Minor variations in colour, texture, or finish (these are part of the handmade process)
  • Damage caused after delivery

Change of Mind & Exchanges

We accept exchanges for change of mind under the following conditions:

  • Requests must be made within 14 days of delivery
  • Items must be unused, uninstalled, and returned in original packaging
  • Return postage is the responsibility of the customer and original shipping charges are non-refundable
  • Approved change-of-mind returns are offered as store credit or an exchange for an alternative item
  • Signature Collection, Devotion Series, and one-of-a-kind pieces are not eligible for change-of-mind returns or exchanges

International Orders

International orders are final sale for change of mind.

If your item arrives damaged, please contact us as soon as possible. For transit damage, we ask that you contact us within 48 hours where possible and provide clear photos of the damage and packaging.

Where appropriate, we will work with you to find the best solution, which may include a repair, replacement, refund, or other appropriate remedy.

Due to shipping and customs costs, international returns are not accepted.

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Items Damaged in Transit

All orders are carefully packed to minimise movement during transit.
Each planter includes spare connectors to allow for minor fixes if needed.

If your item arrives damaged:

  • Please contact us as soon as possible, ideally within 48 hours of delivery
  • Include photos of the item and packaging so we can assist promptly

Reporting transit damage promptly helps us investigate the issue with the postal carrier.

Australian Consumer Law

This policy is provided in accordance with Australian Consumer Law.

You are entitled to a replacement or refund for a major fault, and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major fault.

This policy does not limit or exclude any rights available to you under Australian Consumer Law.

Additional Information

  • Please contact us before returning any item
  • Original shipping costs are non-refundable for change-of-mind returns
  • We recommend using tracked shipping for all returns
  • Please read product descriptions carefully before purchasing

If you have any questions before or after placing your order, please get in touch at orders@beadandbloom.com.au — we're always happy to help.